Job Description
Assisting the customer in opening the liabilities account
Carrying out verification of the customer on call
Basic understanding of KYC documentation requirements for saving accounts and verifying the same on the video call
Handle Yes Bank customers in a polite and friendly way, instilling customer confidence and resolving customer issues while onboarding journey wherever possible.
Listen to customer, gauge needs and provide information on relevant products on the bank.
Takes ownership and initiative to complete necessary video call and customer follow up.
Responsible for achieving key performance indicators whilst maintaining Yes Bank quality and compliance Standards.
Outbound Calls, Email, Chat, Complaints resolution while onboarding journey.
Completion of required trainings and certifications
Qualifications
Good communication skills
Customer Service Exposure / Background.
Problem solving approach
Experience into phone banking or a banking process would be an added advantage
Primary Location