Managing a team of Collection Agents.
Efficiency to manage daily Team Hurdles.
Ensure Collections & Quality targets are met.
Control Team Attrition & Motivate Agents for Work.
Preparing Daily MIS & Reports.
Call Table Strategy.
Review Mechanism.
Data Analysis.
Required Experience for HINDI Team Leaders:
Minimum 1 Year Team Leader Experience in COLLECTION Call Center
Required Experience for VERNACULAR Team Leaders (Tamil/Telugu/Malayalam/Kannada):
Minimum 1 Year Team Leader Experience in COLLECTION OR SALES Call Center